If you’re running into an issue or something doesn’t look right, we’re happy to help.
Send a Screenshot First
The fastest way for us to understand what’s happening is to include a screenshot of the issue when you contact support. Screenshots allow us to quickly see what you’re seeing and point you to the correct solution or help article.
Submit a Support Request
You can contact support by submitting a request here:
https://support.billbjorn.com/support/tickets/new
Support requests are handled via email. We aim to respond to most support requests within 1 business day. Please note that we do not offer live chat, phone calls, or 1:1 demos.
How Support Works at BillBjorn
BillBjorn is designed as a self-service product for small businesses. To keep the software affordable, we operate without a large sales or support team and provide support asynchronously via email.
Most questions can be resolved by:
Reviewing our help articles
Sharing a screenshot of the issue
Following the recommended workflow described in the documentation
Product Demos and Trials
We don’t offer live product demos. Instead, we provide a getting started video that walks through the core workflow and explains how our software works. View Getting Started Video
We also offer a 30-day free trial (no credit card required) so you can explore the product and see if it fits your needs with no obligation. The product is designed to work much like an email inbox and is intended to be intuitive to use.
If questions come up during your trial, you’re welcome to reach out via email support.
Helpful Articles
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